1. How to Delete Your Account
You can delete your Vento account in two ways:
- In-App Deletion (Recommended): Go to Settings → Privacy & Security → Delete Account. Follow the confirmation steps.
- Email Request: Send an email to support@vento.app with subject "Account Deletion Request" and your account email. Include your full name for verification.
2. Before You Delete Your Account
Before requesting deletion, consider:
- Complete or cancel any pending events
- Withdraw your guest allocations from partner events
- Download or save important event data (invitations, RSVP lists)
- Ensure partners have access to finalized guest information
- If you're a partner on others' events, notify organizers
- Your account cannot be recovered after deletion
3. What Data Is Deleted
Upon account deletion, the following data is removed from our active systems:
- Personal identification information (name, email, phone, address)
- Profile data and preferences
- Authentication credentials and security tokens
- Device tokens and push notification registrations
- Notification preferences and account settings
- Partner-specific roles and permissions
- Private event communications and messages
4. What Data Is Retained
Some data is retained for legal and operational reasons:
- Event Transaction Records: Kept for audit trail and legal compliance
- Payment History: Retained for 7 years per tax and financial regulations
- QR Scan Logs: Maintained for attendance verification and event reconciliation
- Anonymized Analytics: Usage patterns may be retained in anonymized form to improve Vento
5. Account Deletion Timeline
The account deletion process follows this timeline:
- Immediate (0 hours): Account is deactivated and login access is revoked
- Within 30 days: Personal data is deleted from active systems
- Ongoing: Retained data (transactions, payments, audit logs) remains according to legal requirements
6. After Your Account Is Deleted
Once deleted:
- You will no longer be able to log in to your Vento account
- Your event history will not be accessible to you
- Your profile will no longer appear in partner or guest data
- You can create a new account with the same email address after 30 days
- Previous data from the deleted account will not be restored
7. Contacting Us About Deletion
If you have questions about your deleted account, data retention, or need confirmation of deletion:
- Email: support@vento.app
- Expected response time: Within 48 hours
- Include your previous account email in your inquiry
Contact Us
If you have questions about account deletion, contact us at support@vento.app within 48 hours for support.
Email: support@vento.app
Phone: +966500000000
Last Updated: 2026-02-19